Services

We understand the challenges of serving the public and navigating complex systems. Our team partners with mission-driven organizations to identify opportunities, remove barriers, and co-create effective, lasting solutions that improve public services.

Together, we can strengthen the foundations of our democracy—one action at a time.

Our Expertise

Consultation

We assess what’s working, identify opportunities for improvement, and develop strategic pathways for meaningful change.

  • Organizational development

  • Program consultation

  • Project consultation

  • Internal reporting and communications

Strategy

We craft and execute strategies that align vision with action—ensuring meaningful, measurable outcomes.

  • Strategic planning

  • Change management

  • Design strategy

  • Community engagement strategy

  • Communication strategy

  • Digital services

Research

We conduct research that uncovers actionable insights—grounding teams in data, people’s needs, and community impact.

  • Data analysis

  • Design research

  • Community outreach and engagement

  • Trauma-informed practices

  • Research recruitment

  • Empowering results

Design

We design human-centered services, products, and systems—grounded in research, strategy, and user experience.

  • Systems

  • Co-design

  • Accessibility

  • Words, visuals, user experiences

  • Iterative and adaptable

  • Cross-disciplinary process

  • Aligned (User, Business, and Brand Needs)

Delivery

We ensure seamless project delivery—fostering collaboration, accountability, and measurable success.

  • Technical oversight and accountability

  • Public-service mindset for cost control, quality assurance, and timeliness

  • Talent acquisition and management

  • Client experience and responsiveness

Our Results-Driven Approach

Explore what’s possible with the right expertise.

We provide customized solutions that drive measurable results for your organization. To make our array of services even more tangible, review the sampling of deliverables, outputs, and results from each of our service categories.

Contact us!

Every engagement is tailored for impact. Let’s discuss how we can support your mission—connect with us today.

  • Our consultation services help organizations grow, innovate, and align strategies with their goals.

    Results

    The quantifiable products or services from our consultation empower your team with the knowledge and tools needed to achieve success.

    Deliverable Examples

    Organizational plans, leadership training programs, stakeholder engagement frameworks.

    Output Examples

    Organizational Development

    • Organizational assessments

    • Strategic plans or roadmaps

    • Leadership training modules

    • Change management frameworks

    • Legally compliant DEI policy recommendations

    Program Consultation

    • Program design frameworks

    • Impact evaluation reports

    • Stakeholder engagement plans

    • Sustainability strategies

    • Risk management assessments

    Project Consultation

    • Project charters and execution plans

    • Gantt charts and timelines

    • Resource allocation matrices

    • Deliverable quality assurance frameworks

    • Final project summary and lessons learned

    Internal Reporting and Communications

    • Internal newsletters or stakeholder updates

    • Data dashboards and visualizations

    • Quarterly or annual performance reports

    • Standard operating procedures (SOPs)

  • We craft strategies that balance vision and execution to deliver meaningful, measurable outcomes.

    Results

    Our strategies drive actionable results for your business, team, and program objectives.

    Deliverable Examples

    Strategic plans, community engagement strategies, innovation roadmaps.

    Output Examples

    Strategic Planning

    • Vision, mission, and value statements

    • Multi-year roadmaps

    • SWOT analysis reports

    • Strategic priorities alignment

    Change Management

    • Change readiness assessments

    • Transition and implementation plans

    • Change communication toolkits

    • Success metrics and evaluation frameworks

    Design Strategy

    • Human-centered design frameworks

    • Brand positioning guidelines

    • Journey mapping and personas

    • Prototyping and testing protocols

    Community Engagement Strategy

    • Stakeholder mapping and analysis

    • Community engagement frameworks

    • Social impact reports

    • Advocacy and awareness campaign strategies

    Communication Strategy

    • Messaging frameworks

    • Editorial calendars and content plans

    • Social media strategy guides

    • Media outreach plans and press kits

    Digital Services

    • Digital transformation roadmaps

    • UX audits and improvement plans

    • Service design blueprints

    • Analytics and performance dashboards

  • Our research services provide actionable insights through innovative methodologies.

    Results

    Our research delivers tailored insights that drive informed, meaningful change.

    Deliverable Examples

    Human-centered research reports, needs assessments, insights dashboards.

    Output Examples

    Data Analysis

    • Data visualization dashboards

    • Trend analysis and forecasting

    • Infographics summarizing key findings

    Design Research

    • User journey maps

    • Usability testing findings

    • Research-based design guidelines

    Community Outreach and Engagement

    • Community needs assessments

    • Stakeholder interview summaries

    • Equity-centered impact reports

    Trauma-Informed Practices

    • Trauma-informed policy guidelines

    • Best practices training materials

    • Ethical research documentation

    Research Recruitment

    • Recruitment outreach plans

    • Legally compliant inclusion and diversity metrics reports

    • Participant engagement strategies

    Empowering Results

    • Actionable insights reports

    • Executive summaries

    • Research-to-action toolkits

  • Our design services prioritize functionality, inclusivity, and alignment with your goals.

    Results

    Our design solutions inspire engagement and satisfaction across digital, physical, and service-based experiences.

    Deliverable Examples

    Websites, initiative branding, user-centered design systems.

    Output Examples

    Systems

    • Service design blueprints

    • Scalable design systems

    • Data and process mapping

    Co-Design

    • Stakeholder workshop guides

    • Collaborative prototypes

    • Participant feedback integration frameworks

    Accessibility

    • Accessibility audits (e.g., WCAG)

    • Inclusive design guidelines

    • Assistive technology integration

    Words, Visuals, User Experiences

    • Comprehensive brand guides

    • UX/UI prototypes

    • Marketing collateral

    Iterative and Adaptable

    • Incremental prototypes

    • Design iteration tracking

    • User testing plans

    Cross-Disciplinary Process

    • Integrated workflows

    • Multi-disciplinary playbooks

    • Holistic product roadmaps

    Aligned (User, Business, and Brand Needs)

    • Value proposition canvases

    • Unified brand and experience guidelines

    • Metrics-driven design success frameworks

  • Our delivery services ensure projects meet technical, budgetary, and client-focused goals.

    Results

    We ensure smooth, successful delivery, maximizing the value of your investment in tools and frameworks.

    Deliverable Examples

    Comprehensive project delivery plans, performance management systems, client success frameworks.

    Output Examples

    Technical Oversight and Accountability

    • Comprehensive technical project plans

    • Quality assurance (QA) protocols

    • System performance dashboards

    Public-Service Mindset

    • Budget tracking and cost analysis reports

    • On-time delivery performance metrics

    • Regular stakeholder updates

    Talent Acquisition and Management

    • Recruitment and onboarding toolkits

    • Team capability and skill gap analyses

    • Training and development plans

    Client Experience and Responsiveness

    • Client feedback surveys and action plans

    • Detailed communication plans

    • Personalized client onboarding materials

Ways of Working

Integrity, collaboration, and excellence are at the core of how we work. We ensure that every solution is impactful, inclusive, and aligned with your mission.

  • Partnership

    We integrate seamlessly into your team, working side by side to achieve your mission and goals through collaboration and trust.

    Empathy-Driven

    We respect the unique challenges of your organization, tailoring our approach to align with your vision and the communities you serve.

  • Public-Centered

    We design with people at the core, ensuring that solutions address real needs while being functional, accessible, and inclusive.

    Iterative Development

    Through agile processes, we refine and adapt solutions in real-time, delivering continuous value and measurable results.

  • Clear Communication

    We keep you informed with regular updates, progress reports, and open, honest dialogue at every stage.

    Data-Enabled

    We rely on insights and evidence to shape strategies, ensuring decisions drive meaningful impact.

  • Scalable Solutions

    We craft solutions that grow with your needs, ensuring long-term adaptability and relevance.

    Empowered Teams

    We prioritize knowledge transfer, equipping your team with the tools and skills to sustain and amplify success.

  • Ethical Technology Use

    We prioritize privacy, security, and accessibility to deliver responsible, impactful solutions.

    Modern, Open Standards

    We leverage modern frameworks and open-source tools to reduce costs and maximize efficiency.

  • Adapting to Change

    We respond quickly to evolving priorities and emerging needs, ensuring solutions remain relevant and effective.

    Proactive Problem Solving

    We anticipate challenges and work collaboratively to address them before they disrupt progress.

  • Equity-Driven Design

    We center diversity, equity, and inclusion in every project, ensuring solutions reflect and serve all communities.

    Accessibility First

    We comply with standards like WCAG and Section 508 to create accessible solutions that leave no one behind.